Return Policy
The following section outlines our return policy at John Traeger Studio & Artistry In Woodworking, customer service is a top priority and we strive to make sure that our store policies are fair to all parties involved. If the situation mandates it, we reserve the right to amend the following policies on a case by case basis. Feel free to call or email us if you have any questions about this policy, or have any other inquiries about our store.
As a general guideline, please be sure to inspect your order immediately upon receipt of the shipment so that, in the event of a problem, the situation can be resolved as soon as possible. If an item needs to be returned, please package it properly, and ship back to us. If the return is a result of our error, we will arrange for payment of all postage expenses. Please ship back to us via USPS Priority, return postage will be paid for by the customer.
All items carry a money-back guarantee. If you are not satisfied with your item, please return it within 30 days of receipt, for a full refund of the product purchase price. We reserve the right to charge a 10% restocking fee on any returns. Items that are returned damaged, such as broken parts, smudges, scratches, or tears, may result in the item being pro-rated.
On all custom and special orders that are ordered by the customer, there are no refunds.
There are no refunds for downloaded bandsaw box patterns.
As a general guideline, please be sure to inspect your order immediately upon receipt of the shipment so that, in the event of a problem, the situation can be resolved as soon as possible. If an item needs to be returned, please package it properly, and ship back to us. If the return is a result of our error, we will arrange for payment of all postage expenses. Please ship back to us via USPS Priority, return postage will be paid for by the customer.
All items carry a money-back guarantee. If you are not satisfied with your item, please return it within 30 days of receipt, for a full refund of the product purchase price. We reserve the right to charge a 10% restocking fee on any returns. Items that are returned damaged, such as broken parts, smudges, scratches, or tears, may result in the item being pro-rated.
On all custom and special orders that are ordered by the customer, there are no refunds.
There are no refunds for downloaded bandsaw box patterns.